Huestis Medical takes great pride in the built-in features that contribute to our overall accuracy and reliability.
In order to ensure that the specifications and performance of your Huestis Medical equipment is within recommended tolerances, periodic inspection and maintenance is required.
If you would like to have assistance, telephone support or service for more intricate Huestis Medical products like Styro•former®, Compu•cutter® or the Huestis•Cascade™ radiotherapy simulator, contact our Service Department at 800-972-9222 (401-253-5500 from outside North America). We can also be reached via e-mail at .
Our comprehensive Service Department offers maintenance, parts and has extensive experience in verifying the proper alignment and operation of your Huestis Medical equipment.
Our “One Preventative Maintenance Inspection” (1PMI) can be scheduled as a one-time visit, or as part of an annual program. In this comprehensive analysis, we will schedule an entire day for the visit, during which we perform maintenance, service and calibration of your machine.
We look forward to the opportunity to meet your servicing needs and to continued success as your complete supplier of radiotherapy equipment and accessories.
Many of our smaller products, like Flexi•holder®, utilize easily replaceable components that may be ordered and replaced directly.
Contact our customer service department (above) for parts listings, technical assistance and all small replacement parts inquiries.
Returned goods will not be accepted or credited without prior authorization from Huestis Medical. Please assist us by requesting a return authorization indicating the reason for your return or exchange accompanied by a copy of your packing slip.
Materials made to order are not returnable. All returned goods are subject to a restocking charge and refinishing or repackaging charge as necessary. All returned goods must be in our possession within 30 days of our authorization, and shipped prepaid.
Address all request for repairs and service to our Bristol, Rhode Island facility, labeled "ATTENTION REPAIRS". Please make certain to include your Return Authorization number on the outside of the package. Please also include your return address and daytime telephone number so that we will be able to inform you of any charges relating to the repair as well as the return of your equipment in a timely manner.
We ship UPS Standard Ground service for most small products under seventy pounds. Delivery charges are based on the total weight and destination of your order.
In-stock orders are generally shipped within 48 hours. For many in-stock, small item orders, you can also choose to upgrade to Express Delivery or Next Day Air to ship the next business day.
Basic Motor Freight delivery is used for large and heavy items. Lead times, shipping costs and delivery schedules are subject to change. Items ordered together may not necessarily be shipped together.
All Ocean/Air freight, packing, handling, customs and forwarding fees are to be paid by the purchaser. All freight charges quoted (estimated) on our proforma invoices or quotations are based upon the tariff rates on that date and are subject to change without notice. Any increase in Ocean/Air rates between the date of our proforma (quotation) and the actual date of shipment are to be paid by the purchaser. All products are shipped F.O.B. our plant. The seaport or airport of departure may vary since the cities that our plants are located in do not have a seaport or airport.
Please feel free to contact us with any questions that you may have regarding shipment of your order.