Customer Service

Returns & Exchanges

Please assist us by requesting a return authorization indicating the reason for your return or exchange accompanied by a copy of your packing slip.  Please note that returned goods will not be accepted or credited without prior authorization from Huestis Medical.

Materials made to order are not returnable.  All returned goods are subject to a restocking charge and refinishing or repackaging charge as necessary.  All returned goods must be in our possession within 30 days of our authorization, and shipped prepaid.

Address all request for repairs and service to the facility from which it came, labeled "ATTENTION REPAIRS".  Please make certain to include your Return Authorization number on the outside of the package.  Please also include your return address and daytime telephone number so that we will be able to inform you of any charges relating to the repair as well as the return of your equipment in a timely manner.

Once you have received prior authorization from us, please repackage your order, enclose the packing slip, insure the package and ship it to the appropriate facility.

We'll refund or credit the value of the item and any taxes you were charged.  Shipping charges are nonrefundable.  If you have any questions, please feel free to call us at 401-253-5500.

Delivery Information

We ship UPS Standard Ground service for most small products under seventy pounds.  Delivery charges are based on the total weight and destination of your order.

In-stock orders are generally shipped within 48 hours.  For many in-stock, small item orders, you can also choose to upgrade to Express Delivery or Next Day Air to ship the next business day.

Basic Motor Freight delivery is used for large and heavy items.  Lead times, shipping costs and delivery schedules are subject to change.  Items ordered together may not necessarily be shipped together.

All Ocean/Air freight, packing, handling, customs and forwarding fees are to be paid by the purchaser.  All freight charges quoted (estimated) on our proforma invoices or quotations are based upon the tariff rates on that date and are subject to change without notice.  Any increase in Ocean/Air rates between the date of our proforma (quotation) and the actual date of shipment are to be paid by the purchaser.  All products are shipped F.O.B. our plant.  The seaport or airport of departure may vary since the cities that our plants are located in do not have a seaport or airport.

Please feel free to contact us with any questions that you may have regarding shipment of your order.


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