Radiotherapy Service

Huestis Medical takes great pride in the built-in features that contribute to our overall accuracy and reliability.

In order to ensure that the specifications and performance of your Huestis Medical equipment is within recommended tolerances, periodic inspection and maintenance is required.

Service Department

If you would like to have assistance, telephone support or service for more intricate Huestis Medical products like Styro•former®, Compu•cutter®, Compu•former®, or the Huestis•Cascade NT™ radiotherapy simulator contact our Service Manager, Jim Bryant at 401-253-5500 or 800 972-9222. Jim can also be reached via e-mail at jbryant@huestis.com.

Our comprehensive Service Department offers maintenance, parts and has extensive experience in verifying the proper alignment and operation of your Huestis Medical equipment.

Our “One Preventative Maintenance Inspection” (1PMI) can be scheduled as a one-time visit, or as part of an annual program. In this comprehensive analysis, we will schedule an entire day for the visit, during which we perform maintenance, service and calibration of your machine.

We look forward to the opportunity to meet your servicing needs and to continued success as your complete supplier of radiotherapy equipment and accessories.

Replacement Parts

Many of our smaller products, like Flexi•holder® utilize easily replaceable components that may be ordered and replaced directly.

Contact our customer service department for parts listings, technical assistance and all small replacement parts inquiries.

sales@huestis.com

Phone & Fax

If you'd prefer to inquire about our products off-line, you can contact our Customer Service Department from 8:00 a.m. - 5:00 p.m. Monday through Friday (EST). Our knowledgeable inside sales representatives will be happy to help you.

401 253-5500 phone
800 972-9222 toll free (continental USA, outside RI)
401 253-7350 fax

Mailing Address

Huestis Medical
68 Buttonwood St.
Bristol, RI 02809-0718 USA

Returned Goods

Returned goods will not be accepted or credited without prior authorization from Huestis Medical. Please assist us by requesting a return authorization indicating the reason for your return or exchange accompanied by a copy of your packing slip.

Materials made to order are not returnable. All returned goods are subject to a restocking charge and refinishing or repackaging charge as necessary. All returned goods must be in our possession within 30 days of our authorization, and shipped prepaid.

Address all request for repairs and service to our Bristol, RI facility, labeled "ATTENTION REPAIRS". Please make certain to include your Return Authorization number on the outside of the package. Please also include your return address and daytime telephone number so that we will be able to inform you of any charges relating to the repair as well as the return of your equipment in a timely manner.