Returns and Exchanges

Please assist us by requesting a return authorization indicating the reason for your return or exchange accompanied by a copy of your packing slip. Please note that returned goods will not be accepted or credited without prior authorization from Huestis Medical.

Materials made to order are not returnable. All returned goods are subject to a restocking charge and refinishing or repackaging charge as necessary. All returned goods must be in our possession within 30 days of our authorization, and shipped prepaid.

Address all request for repairs and service to the facility from which it came, labeled "ATTENTION REPAIRS". Please make certain to include your Return Authorization number on the outside of the package. Please also include your return address and daytime telephone number so that we will be able to inform you of any charges relating to the repair as well as the return of your equipment in a timely manner.

Once you have received prior authorization from us, please repackage your order, enclose the packing slip, insure the package and ship it to the appropriate facility:

Address any questions to:

Huestis Medical
Attention: Returns
68 Buttonwood St.
Bristol, RI 02809-0718
401-253-5500 phone
401-253-7350 fax

We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. If you have any questions, please feel free to call us at 401-253-5500.