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Frequently Asked Questions
To provide faster online help, we have attached a list of
frequently asked questions. If you have a question that isn't
on our list, you can also try our search function that can
be found in this directory heading. This will quickly search
through all our current products to find any related information.
If you still don't find what you are looking for, please e-mail
or call us and we'll be happy to assist you.
How do I speak with a "live"
person?
You can always call us at 800-972-9222 or fax us at 401-253-7350.
If you live outside the United States and would like to place
an order, you may contact us by telephone at 401-253-5500
or by fax at 401-253-7350. Our knowledgeable inside sales
representatives will be happy to help you.
For more detailed information, please see how
to order section in this directory.
How do I order online?
Huestis Medical has built a global distribution system that
provides our customers with knowledge, service, a warranty
claim process, product promotion through an active sales force,
trade shows, advertising, and “real people” to talk
to for help or information. We consider this to be the largest,
finest distribution system in our industry.
At this time, Huestis Medical does not want to be restrictive
and retain e-commerce for itself. Huestis Medical has delegated
its e-commerce business to its distributor network so they
will have the benefit and responsibility for this new market.
See our e-commerce
policy for more.
Which credit cards do you accept?
We accept MasterCard, Visa, American Express, and NOVUS (Discover).
We also accept Irrevocable and Confirmed Letters of Credit.
See our bank information
page for details.
Why isn't my browser working with your
site?
Although our site is designed for use with widely accepted
versions of Internet Explorer and Netscape Navigator, (including
Internet Explorer 3.0 and Netscape Navigator 3.0 and later),
some browsers like AOL, and WebTV may experience technical
difficulties with online rendering of some images or scripts.
We recommend using Microsoft Internet Explorer 3.0 or later,
or Netscape Navigator 3.0 or later to fully experience our
site.
I can't find what I'm looking for. Can I search
for it?
A search feature is located
in the support section of our site. You can search for product
names and descriptions that are featured online or by printed
catalogue item numbers.
Is Huestis Medical currently hiring?
Visit our online career
opportunities section, which describes our company, the
types of opportunities available, and current job openings.
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