Huestis•Cascade NT™ — Service Contract Descriptions

We've assembled a list of our Huestis•Cascade NT™ service contract descriptions for your convenience.

One Preventative Maintenance Inspection (1PMI)
Preventative Maintenance Contract (PMI)
Limited Service Contract (LSC)
Unlimited Calls (UCC)
Complete Coverage Contract (CCC)

Additional Information
General Information

The 1PMI visit will include; repair, maintenance and calibration of the simulator to secure the correct and proper functioning. One or two days will be scheduled depending on the condition of the simulator. Minor parts such as light bulbs and switches will be replaced when necessary and other parts provided with a 20% discount off list prices.

This contract provides two (2) preventative maintenance visits (PMI) for the simulator during normal business hours. The collimator projection lamp will be replaced and calibrated free of charge during the second PMI to ensure uptime.

Unlimited telephone support provided. A 20% discount on Huestis Medical labor will be offered for any service that is required beyond the PMI's.

A 30% discount will be offered on Huestis Medical manufactured replacement parts only. The generator, imaging system, and glassware are not manufactured by Huestis Medical, however, Huestis Medical will provide a 25% discount off list price for a new imaging system, or 25% off list price for image intensifier tubes and X-ray tubes.

This contract provides two preventative maintenance visits for the simulator during normal business hours. The collimator projection lamp will be replaced and calibrated free of charge during the second PMI to ensure uptime.

A maximum of two emergency service calls can be used on the simulator and/or generator. Unlimited telephone support provided. A 20% discount on Huestis Medical labor will be offered for any service that is required beyond the PMI's and 2 emergency service calls. Guaranteed 48-hour response time for emergency calls with penalty (see additional information for details). For each unused emergency call $750.00 will be deducted from the following year's contract quote. The first $1,000.00 per year in replacement parts, at 70% off list price, will be at no charge to the customer. Themaximum liability to the customer in terms of replacement parts, at 70% of list price, will be from $1,000.00 to $12,000.00 per year. Replacement parts in excess of $12,000.00 will be provided at no charge to the customer. A 30% discount will be offered on Huestis Medical manufactured replacement parts only.

The generator, imaging system, and glassware are not manufactured by Huestis Medical, are not considered replacement parts, and are completely excluded from the above paragraph. However, Huestis Medical will provide a 25% discount off list price for a new imaging system, or 25% off list price for image intensifier tubes and X-ray tubes.

This contract provides two preventative maintenance visits for the simulator during normal business hours. The collimator projection lamp will be replaced and calibrated free of charge during the second PMI to ensure uptime.

Unlimited emergency service calls for the simulator and/or generator are included. Guaranteed 48-hour response time for emergency calls with penalty (see additional information for details).

No parts are covered under this contract, however, a 30% discount will be offered on Huestis Medical manufactured replacement parts only.

The generator, imaging system, and glassware are not manufactured by Huestis Medical, however, Huestis Medical will provide a 25% discount off the list price for a new imaging system, or 25% off the list price for image intensifier tubes and X-ray tubes.

This contract provides two preventative maintenance visits for the simulator during normal business hours. The collimator projection lamp will be replaced and calibrated during the second PMI to ensure uptime.

Unlimited emergency service calls for the simulator and/or generator are included. Guaranteed response time for emergency calls with penalty (see additional information for details).

All parts, including glassware, are included in this contract at no additional cost to the customer.

Guaranteed Response Time

Huestis Medical has agreed that during the contract term we will guarantee that a service engineer will be present at your facility no later than forty-eight hours after your facility has alerted the Huestis Medical service department that this is an “emergency call.”

The following considerations apply:

The facility must place all emergency service calls through the Huestis Medical corporate office in Bristol, Rhode Island at (800) 972-9222.

The above guaranteed response time is to apply only to the number of emergency calls quoted in the contract. Preventative maintenance visits, courtesy visits, parts shipments, recalls, etc., can all be prearranged between the facility and the engineer and do not fall under the guaranteed response time status. Any emergency service call exceeding that mentioned in the contract are not subject to the monetary penalty.

Telephone consultation is not to be included as part of the response time. The forty-eight hour guarantee will begin after a point of agreement is reached between the facility and the Huestis Medical service department engineer that the problem cannot be resolved over the phone and that an engineer must do an on-site repair. Example: If a call comes into Huestis Medical Bristol in reference to a problem, and the service engineer tries to remedy the problem over the phone, if an on-site repair is deemed necessary then a service engineer will be dispatched. At the point that the on-site repair is deemed necessary is when the forty-eight hour response time would begin.

When parts are required from Huestis Medical, or when parts must be ordered for a repair to be performed, the guaranteed response time would not be applicable. This is due to the length of time that is required to ship a part.

If the facility feels that Huestis Medical has not responded properly to the above terms and is therefore liable for a $250.00 penalty as described above, the facility is to submit a written, formal complaint that the response time guarantee was breached within two weeks after the incident occurred. This complaint can be mailed or faxed (401 253-7350) to the Huestis Medical service department.

State Law

This contract shall be governed by and construed in accordance with the laws of the state of Rhode Island.

Site Visit

Customers who desire to obtain a service contract from Huestis Medical but are not currently under a Huestis Medical service contract must have a site visit from a Huestis Medical engineer to evaluate the equipment's condition before a service contract can be accepted by Huestis Medical. This site visit will be billed to the customer on a “time and materials” basis. Customers who are currently under a Huestis Medical service contract and wish to upgrade to a CCC contract will have an evaluation of the equipment performed by a Huestis Medical service engineer prior to Huestis Medical acceptance of the contract terms.

Service Not Covered by Contract

1. Service calls for a malfunction caused by fault or negligence of the customer, including misuse or abuse of equipment, failure to operate equipment in accordance with manufacturer's instructions, unauthorized repair, maintenance or any other external causes are not covered by this contract.
2. All service resulting from fire, lightning, flooding, or “Acts of God” or any other external cause not within the control of Huestis Medical are not covered by this contract.
3. Service calls relating to relocation of the equipment are not covered under this contract.
4. All expenses incurred by Huestis Medical that are not covered under a contract or warranty are the responsibility of the customer. These may include but are not limited to: travel expenses, travel hours, labor hours, parts, or any other service related expense.

Warranty Service

1. All spare parts provided by Huestis Medical will be covered by a 90 day warranty.
2. All labor performed by Huestis Medical will be covered by a 30 day warranty. If the problem reoccurs during the warranty period, and the same corrective action is taken to correct the problem, then there will be no charge to the customer for travel expenses, travel time, or labor hours. If additional work is required that was not performed on the original visit to correct the warranty problem, then the customer will not be charged for additional travel expenses or travel time, but will be charged for the additional labor.

Preexisting Conditions

During the equipment evaluation any preexisting conditions will be noted on the report. These conditions will be excluded or negotiated in the contract coverage.

Cancellation

Either party, upon thirty (30) days prior written notification, may terminate this service contract. Upon cancellation, the customer will receive credit for any unused portion of the contract. The customer will forfeit any prior contract discounts to Huestis Medical.

Multi-year Contract

A discount is received when the multi-year contract option is selected equal to or greater than three (3) years in length. If this contract is canceled prematurely (prior to completing the three years) then the customer will reimburse all previous years “multi-year contract discounts” to Huestis Medical.

Scheduled Service

Huestis Medical will pre-schedule all generator and simulator PMI's covered under the contract. A typical schedule will include two simulator PMI's per contract year. The simulator PMI's will be scheduled six months apart with the first PMI being performed within the third month of the contract. The customer my make schedule changes or submit their own schedules to Huestis Medical as long as timely notification is given and is in accordance with the scope of this contract.

After-Hour PMI's

PMI's performed outside the scope of this contract will be subject to a surcharge. After-hour PMI's during the normal workweek will be charged at an hourly rate.

Equipment Specific

This contract is only valid for the simulator/serial number mentioned on the “Contract Authorization” section of the contract. In no instance shall the benefits, terms, or conditions of the contract be applied to any other simulator at the existing site, or in any another facility, unless otherwise stated in the “Contract Authorization.”

PMI

Preventive maintenance inspections (PMI) are a required part of normal equipment maintenance. The regular preventive maintenance inspections shall constitute inspection, lubrication, and minor adjustments; minor is defined as less than one (1) hour.

Repair

A repair has been made when malfunctioning equipment, assembly or component has been brought into OEM published specifications.

Glassware

Glassware is defined as and limited to the image intensifier tube, camera tube, monitor tubes, laser tubes, and X-ray tube.

System, Assembly and Replacement Parts

System is defined as all major sections of the equipment (i.e.: simulator, imaging system, X-ray generator). Assembly is defined as those sections that make up a system. Replacement parts are defined as those parts that collectively constitute the assembly. It is Huestis Medical policy to repair all systems and assemblies of the simulator to published specifications. All necessary replacement parts, new, used or rebuilt, will be used in order to bring the system or assembly into specifications as prescribed in the selected contract description. In the event that the system is deemed not repairable Huestis Medical will not be held liable for replacement of that system. Huestis Medical can not be held liable for repair or replacement of any system, assembly, or replacement part when the manufacturing of such has been discontinued.

Labor Rates

Please consult factory for our most current labor rates.

Travel Expenses

All travel expenses are included in the listed prices of the contracts.

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